Google has announced an extended repair program for its Pixel 9 Pro smartphones, targeting devices that are experiencing display-related problems. The program is designed to address issues such as unresponsive touchscreens, discoloration, flickering, and other display irregularities that some users have reported since the device’s release.
Who Is Eligible
The extended repair program applies specifically to Pixel 9 Pro models that show signs of display malfunctions. Google encourages users who have encountered these issues, whether under warranty or just beyond, to contact authorized repair centers. This program allows affected users to receive professional service and, if necessary, display replacements at minimal or no cost depending on warranty status.
Reported Display Problems
Users have reported a range of issues, including:
- Screen Flickering: Intermittent flickering during use, particularly when adjusting brightness or switching apps.
- Touch Responsiveness: Delays or failures in touch response, affecting typing, gestures, and app navigation.
- Color Distortion: Areas of the screen may appear washed out, over-saturated, or unevenly lit.
- Cracks or Defects: Some users noticed minor display defects emerging under normal use conditions.
Google emphasizes that these issues affect only a small percentage of Pixel 9 Pro units and that the majority of devices perform as expected.
Repair Program Details
The extended program allows eligible users to schedule service appointments through Google’s support channels or authorized repair providers. Key points of the program include:
- Replacement Options: Depending on the severity of the issue, repairs may involve a complete screen replacement or, in rare cases, a replacement device.
- Cost Coverage: Repairs are covered under warranty if the device is eligible; out-of-warranty repairs may involve nominal fees.
- Service Locations: Repairs can be carried out at Google-authorized centers, ensuring quality and compatibility with original device specifications.
Google also advises users to back up their data before sending devices for repair, as some procedures may require device resets.
Impact on Users
The program demonstrates Google’s commitment to customer service and device reliability. It aims to maintain trust in the Pixel brand and mitigate frustrations caused by display problems. Industry observers note that offering an extended repair window is a proactive step, especially as competitors increasingly emphasize post-sale support.
Affected users are encouraged to check their device’s eligibility and book appointments promptly to avoid prolonged inconvenience. Google’s extended repair program is expected to run for several months, providing ample time for users to resolve display issues without incurring excessive costs.
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